FAQs

What questions our customers frequently asked

About our COMPANY

Are you the manufacturer?

Yes, we are the shop fitting manufacturer factory. Established since 2006, our manufactory has 150 workers and we have a timber workshop and metal workshop over 20,000 sq meter with a full set of equipment, manufacturing facility with joinery, metal and paint utilizes the latest technology, allowing us to deliver on time, and can offer large capacity and competitive price for you.

Where is your company located?

Our Headquarters (Office and showroom) is based in Guangzhou. We set up a branch in Sydney for Turn-key service and maintenance since 2016. For other markets except for Australia, We will offer the detailed installation instructions and the professional installation guide, such as the installation brochure, the installation videos. Please inquiry us for more details.

What kinds of certifications you have related to the bulk production？

Environmental Certification of the powder coating process
UL, CE, SAA certification for LED lighting‘s transformer
E1 environmental certification for MDF material
SGS Fire rated MDF

About our SERVICES

What's your project timeline?

3D Shop design takes 5~7days
Technical Drawing takes 2-3 days
Bulk production takes 25 days after technical drawings are approved

In General, If you are planning to open a retail shop, please start contact with us 3 months in advance, as sea shipping will take 15-35 days.

What will be included in the shop design service

Floor plan layout
3D effect drawing(overall effect.different views)
Explosion 3D rendering for each item in the shop;
Assembling structure
360°VR shop design
Lighting circuit diagram
Instruction manual
Other design service

How do you ensure the quality of products?

We will do 100% full inspection and pre-installation in-house to make sure everything is good before delivery. We focus on the quality of the product, all product is adjusted and controlled by the PMC department, each section is strictly controlled. In addition, our QC department has organized a team of 15 members, professionally dedicating in product quality inspection to completely ensure the superior quality of products. Every time we check will send the production for you on time. And also welcome you to check it.

How to work with you on shop design and production?

The main flow path is

3D shop design (If needed)
Quotation
Technical drawings
Bulk production

The information we need is the floor plan, shop photos on-site, preferable photos of shop image you like and etc.

If you are only looking for display units and don’t need our design service, we will need to know which display units you like with quantities, material, surface finishing and dimensions.

Please contact us for professional suggestions now.
Please see the link below for how to work with us if you are going to open a retail shop.
Link: How to work with us?

How about the After-sales service?

We offer you 3 years of free maintenance with no condition also with forever free technique guide service.

About our PRODUCTS

What's the MOQ(Minimum Order Quantity)?

Retail shop: The MOQ is that we make all display joinery (Cashier desk, Gondola, display tables, wall display shelving, etc) for a whole shop which is no less than 50 sqm;
Kiosk: The MOQ is 1 set of the kiosk which is no less than 10 sqm
Specific Display Stand only: Please check with us for the MOQ

How much for the unit price, What are the MOQ and dimensions?

The MOQ depends on the unit price, as all of our display joineries are customized, the total amount of the order is no less than 9,000USD.
Please contact us for an accurate quotation, The detailed information such as MOQ, prices, material, dimensions will be included in our quotation.

Do you have any display joinery in stock?

We don’t have any joinery in stock, as all our joinery are customized.

The delivery time is 20-25 days after technical drawings are approval.

About the COST

How much for the Design fee and is it refundable after the bulk order is confirmed?

Basically, the design fee is $540~1,500, it depends on the shop area and design style. Please contact us with your shop floor plan and we will quote the design fee as well as the possibility of returning the design fee.

What’s the budget for opening a store?

It depends on the shop area, material and surface finishing.
Please share the floor plan, shop photos on-site, preferable photos of shop image so then our engineers will estimate the budget for you.

Still have any questions?

Please do not hesitate to contact us.